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Orders

  • How do I process an order?
    To get the ball rolling contact us, either direct on 0115 986 5386, or via info@theartdepartment.co.uk, from here we provide you with your quotation. once accepted by you this means production can commence. When nearing completion we will confirm installation or delivery needs that where agreed in your quote.
  • How to accept a quotation?
    Our quotes are sent electronically and can be accepted either by responding direct to your email or alternatively you can sign and date the quotation and send it back to our address which is The Art Department, London Road, Nottingham, NG2 3AX
  • How do you invoice me?
    All invoices are issued electronically direct to your email address on completion. If you require a copy invoice please ask and one can be issued.
  • I have an issue or a complication with my order!
    Have an issue? Not quite sure what to do? Then don’t wait any longer, contact us today direct on info@theartdepartment.co.uk alternatively call 0115 986 53 86, or if you have been dealing with a member of staff liaise with then direct. We need to be notified as soon as possible if you have any issues so we can rectify them quickly and efficiently for you.
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Artwork

  • Do you produce artwork
    All artwork is produced in house by our highly skilled design team. You will liaise closely with our team to produce your commissioned artwork. If you have any specific requirement please let them know as early as possible to reduce untimely delays.
  • What is ‘Print Ready Artwork’?
    Print Ready Artwork is a file that is supplied to us by you. All files should be supplied as a print ready PDF. This means ‘high quality’ and using the latest version of Acrobat. If you are supplying files for amendment please supply the original working / makeup files and all components such as imagery and fonts.
  • What is Image Resolutions?
    Using poor resolution images such as images from the internet or small photographs taken on a mobile phone will result in poor image reproduction. Images can be resampled to produce a smoother image however this can only be done to a certain percentage of the original image. Ideally you need an image of the highest resolution and size in order to influence it should you need it enlarging.
  • My file is in KB is this ok?
    Small files are not acceptable for large format production. If we produced a small file on a large format the results would e undesirable. The size of a file is determined by the amount of pixels within the graphic. Lower number of pixels indicated a lower file size. Lower file size means smaller graphic, which in turn means it cannot be manipulated for large scale production.
  • What is the difference between CMYK and RGB?
    Everything that is viewed either on screen or through the web will use an RGB colour space. If the graphic is intended for print it should use a CMYK colour space. This is because all monitors will use RGB Pixels to render the graphics. All printers apart from dedicated photographic printers will use CMYK as the colour gamut is far greater than RGB. If you produce an RGB image on a CMYK printer it will look flat and without detail compared to an image that was converted to CMYK prior to printing.
  • What is print bleed?
    Bleed is the area around your finished artwork which can be trimmed off and have no hold on the finished item. We use bleed when things are printed which allows for negligible tolerances in the production method. Supplied files should have a minimum 5mm bleed however we may ask for more dependent on the production method. If you are unsure please ask...
  • Can you scan images?
    Scanning an image is challenging at times as there are a few variables that can prevent a good quality reproduction.
    Firstly if the image is badly damaged it will scan as a badly damaged graphic, in certain instances these can be digitally enhanced to correct however this isn’t always possible.

    High Gloss coatings can reflect off the scanner to inhibit copying.

    Newspaper prints are usually produced using screens of low resolution, taking a scan from a newspaper will enhance the pixels within the image.

    Size; large items are scanned using a drum scanner however really large items are digitally captured but can sometimes loose clarity when reproduced.
  • What is a Vector Graphic?
    Vector graphics are produced using points, polygons and lines. These allow us to create graphics which unlike raster images can be manipulated and scaled without compromising the quality of the graphic, this makes them ideal for logos and graphics where a consistent size may not always be guaranteed.
  • What is Raster Data?
    Raster data such as JPEG, GIF, BMP, PNG are all types of graphics where the image is created or captured in pixels. Each Pixel is coloured individually and can’t be manipulated like a vector. If we scaled a raster image the data in each pixel would alter and the image would pixelate. Photographs and Images alike are types of raster files.
  • Do you supply electronic proofs?
    We supply electronic proofs for the files you send to us and of the files we create; this allows you to double check you are happy the file we have received or produced is as you are intending it to be produced. If not it can be amended and re submitted. In some instances a Hard Copy can be requested for colour proofing and quality if required.
  • What is the difference between ‘100% Black’ and ‘4 Colour Black’?
    When we produce artwork many think ‘Black is Black’ this just isn’t the case. In a CMYK breakdown, a 100% K (Black) swatch will produce black however this will appear slightly weak. If we were to create the same swatch with 100% of each colour, i.e. creating what’s called a ‘4 colour Black’, Cyan, Magenta, Yellow and Black; the swatch would be saturated giving a richer deeper black. However to enhance our 100% Black to make it look like a 4 Colour Black but use less ink we can achieve this by adding just 10% of each of the other colours.
  • Do I need to outline fonts?
    Supplying a font that isn’t outlined does mean we are unable to alter your files should anything need amending however an outlined font can be sent safely in a PDF without having to supply the original font. Some packages default ‘embed’ the font used and so outlining is unnecessary however some packages don’t. In order to reduce confusion and reduce wasted time in asking for revised files we ask that artwork is supplied outlined or either with a separate font file.
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Print & Production

  • Do you need Colour Bars, Trim and Registration Marks?
    All print marks such as Colour Bars, Trim marks and registration marks should NOT be supplied with your artwork as this information is produced by our printers and production processes. They are used to help our print technician determine the accuracy of each print made. If a proof is supplied with these marks on its to indicate to you how your file will appear. If you print it on your own printer you may experience different results and the print marks would clarify any issues you may have.
  • What is the maximum sheet size you can direct print?
    We can print upto 2500mm x 1400mm direct to any substrate upto 48mm thick.
  • What is the widest you can print?
    We have the capabilities to print upto 3.2m wide; thats an impressive 126 inches in old money. Most roll lengths are 20m, 30m or 50m an these can be printed in one continual run if required.
  • I have a particular colour, can you match it?
    Yes, we can colour match a specific fabric or item as close as we can using the latest in colour picking technology. If you require this service please do let us know as soon as you can as some colours can’t be mated due to the limitations of the production methods and inks used.
  • Are your inks safe?
    We use both Eco-Solvent and UV curable inks in house; both inks once their off gassing period has surpassed renders them safe for over laminating or further handling. UV inks are hard wearing and don’t usually require any protection. Solvent inks require protection and have a longer longevity.
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0115 986 53 86

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our location

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contact us

Pentagon House, London Road, Nottingham, NG2 3AX